Case Study: A Memorable Half-Day Tour for a Family with Young Children

We recently had the pleasure of hosting a family with three small children who were visiting the city for the first time. Although they wanted a half-day tour, the kids wouldn’t be able to do too much walking. To ensure they had a memorable experience, we asked them a few questions to understand their preferences, and then reached out to our network of tour guides.

After careful consideration, we found the perfect guide who helped us create a customized tour that catered to the family’s needs. But we didn’t stop there! To make sure the family could still see the sights without all the walking, we called one of our pedicab drivers to pick them up along the way.

The pedicab driver went above and beyond by letting the kids pick the songs during the tour, making the experience even more enjoyable for the whole family. In the end, the family had an unforgettable day, and we were thrilled to have played a part in creating lasting memories for them.

Case Study: We received a request from a professional baseball player and his wife for a day of shopping. However, they had very different expectations for the day. The baseball player only wanted a few new suits, a timepiece, and some winter gloves, while his wife wanted a whole new wardrobe, including handbags, shoes, and perfume. They contacted us at 9 am and needed to be back at their midtown hotel by 1 pm.

Thankfully, we were able to secure two personal shoppers within an hour. Since we know SoHo so well, we were able to take them to a boutique that specialized in both men’s and women’s fashion and also had shoes. We also found a boutique that had timepieces, handbags, and a perfume store, all within two blocks. We provided them with one of our luxury cars to take them there and wait, so as soon as they were done, we made sure they were picked up right away. The player and his wife were able to get everything they wanted, and then some; the stores even had champagne flowing! It was a great day and experience for our clients!

Case Study: Our client in town was concerned about losing their customers due to a poor experience, so they decided to take them out to dinner. To ensure a positive atmosphere, we collaborated with one of our restaurant partners to create a unique experience.

We started by organizing an interactive cocktail class, followed by a curated menu that featured our client’s company logo as well as the logos of their clients’ companies to personalize the experience. The menu was expertly paired with wines by a sommelier, and our partners even gave the group a tour of the kitchen and wine cellar, which housed over 3,000 wines!

Needless to say, our client’s clients were impressed and were able to connect on a personal level. They had so much fun that they hardly had any negative conversations. We are happy to report that our client not only retained their clients but also turned them into friends who now have monthly wine dinners together!

Case Study: A client contacted us because they were craving Broadway but had already seen every show. They wanted something more, so we reached out to our network and discovered a unique off-Broadway show with several Broadway stars in the cast. The cast agreed to let our client sit in on a rehearsal. As a result, our client was among the first to see the new show, met some of the stars from their favorite productions, and had a memorable and unique experience that will always be remembered!

Case Study: We had a discerning client who had lived in New York City for decades and wanted to experience the city in a new way. We began with a helicopter ride that went up the East River, providing views of Manhattan, Brooklyn, and Long Island City. Next, we booked them at an old-school Italian restaurant that does not take reservations. As our clients walked past the line to enter, we greeted them at the door and escorted them to a corner table. The owner came to introduce themselves, and the chef personally served their first course.

Once dinner was finished, we led them through the kitchen, out the back door, down an alleyway, and into a secret speakeasy decorated in the style of the prohibition era for an after-dinner cocktail. Our clients were impressed that we were able to provide them with a unique and unforgettable experience, including booking them at a restaurant and speakeasy they didn’t even know existed!